How do I place my order?[expand style=”color:#0099FF”]
To place your order, follow these steps :
Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
Once you’re done, click the ‘Add To Cart’ button
After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
From there, you can either login to your existing The Souled Store account or simply continue as a ‘New User’ and create one.
Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.[/expand]
How do I use my points? [expand style=”color:#0099FF”]
You can check how many points you have in your account once you login. Select My Account and click on ‘Reward Points’ from the list. You will be able to see Current Active Points, Total Purchases and Usage History.
To use active points, once you have added your products to cart and clicked on the cart icon to go to the checkout page, you will see your order details.
Below that will be an option to apply codes for discounts. Tick the ‘Use Reward Points’ box. Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’. [/expand]
How will I know that my order is placed successfully? [expand style=”color:#0099FF”]
Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive! [/expand]
How do I receive my Order? [expand style=”color:#0099FF”]
We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 2-7 business days depending on where you live.
All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition. [/expand]
I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted. What’s happening here? [expand style=”color:#0099FF”]
As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
For any other assistance/issues you can write to us at firstname.lastname@example.org or call us on our helpline, and we’ll help sort things out. [/expand]
How should I check the status of my Order? [expand style=”color:#0099FF”]
To find out when your order is arriving, you need to first log in to your account. Click on the icon to the left of the cart (located on the top right corner) and enter your details.
Click on Orders to see the status of your current order (as well as your order history). You can also simply click on ‘Track Order’ on the top right, type in your order ID, and check your order status.
After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS.
In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at email@example.com, we will see what we can do to help. [/expand]