Do you take bulk orders/ customise products? [expand]
Yes, we absolutely do. You can email us with your order and design details at firstname.lastname@example.org. We’ll also try and work out a discount for you, depending on the quantity of your order.
You can check out our Bulk/ Custom Orders page for more details.[/expand]
Will I automatically receive marketing emails from you after registration? [expand]
You will automatically get subscribed to our marketing emails after registering with us. In case you do not want to receive these, you can click on the unsubscribe link in the email. [/expand]
What to do if I forgot my password? [expand]
You can click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email. [/expand]
I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible? [expand]
We have to leave the tags intact in case the person you’re gifting faces any issues and would like to exchange/ return the product.
It is not possible to detach the invoices and tags but if you call us immediately after placing the order, our team can help you out.
If you want to add a note to the gift, please email the note to us at email@example.com and immediately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note is 250 characters.[/expand]
Is there any option to try the product before buying it?[expand]
We only sell online so there is no try-and-buy option available. However, in order to make sure you in pick the right size, we have a size chart with measurements on our product pages. For any queries, please write to us at firstname.lastname@example.org.[/expand]
I wish to add few more products in my order. Will it be possible?[expand]
Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
The product I want to return was bought on discount. Will I get refunded the full amount?
No. You will only receive the exact amount paid for the product.[/expand]
In case I return the products, will the COD/Shipping/Gifting charges be credited back?[expand]
No. These are one time charges and are non-refundable.[/expand]
I have created a Return request. When will I get the refund?[expand]
You will receive the refund in the form of Points, once the package reaches the warehouse. To request for bank refund,
you may Contact Us.[/expand]
What if I’m not available when the pickup is being attempted? [expand]
Our courier partner will attempt the pick up 3 times. You can let him know a convenient time to pick the product up.[/expand]
What is the validity of points in my The Souled Store account? [expand]
Points related to order refunds, cancellations, returns are valid for one year.
Points that are added to your account as part of marketing campaigns are subject to expiry as per applicable terms.[/expand]